We use the industry-leading Helpdesk IT management system, for our consultants to provide an efficient service to our clients – saving both time and money for you.
Not only is our Helpdesk management system one of the most advanced, all-encompassing IT support systems in the world, it is also extremely flexible. This allows us to build completely bespoke IT support contracts for our clients, unlike some other providers that offer a ‘one-size-fits-all’ approach.
Keeps track of all our client’s helpdesk requests, allowing our consultants to track patterns and resolve repeated problems more effectively
Provides a platform for our consultants to access all the information they need to provide their service to you
Allows us to put workflows and procedures in place, ensuring we operate smoothly and to protocol
What does this mean for you?
Ultimately, this creates a smoother, more streamlined process for you. With your own access to our Helpdesk management system, you can track any queries raised by your team and track our responses. This ensures all workflows are transparent and keeps us accountable to you.
You can also track and view all invoices through the system, making billing quick, simple and easy.
"This was no easy task, but you fixed it. Thank you, and thank you for all your patience."