Support, Essex. London. Basildon, Brentwood, Romford, Tilbury Wickford, Rochford, security, Alexa,app

IT Helpdesk Management System

IT Helpdesk, IT support
Enterprise class IT Helpdesk Management

We use the industry-leading IT Helpdesk support management system for our IT consultants to provide an efficient service to our clients – saving both time and money for you.

Not only is our IT Helpdesk management system one of the most advanced, all-encompassing IT support systems in the world, it is also extremely flexible.  This allows us to build completely bespoke IT support contracts for our clients, unlike some other providers that offer a ‘one-size-fits-all’ approach.

Our IT Helpdesk
  • Keeps track of all our client’s helpdesk requests, allowing our consultants to track patterns and resolve repeated problems more effectively
  • Provides a platform for our consultants to access all the information they need to provide their service to you
  • Allows us to put workflows and procedures in place, ensuring we operate smoothly and to protocol
Dash-cam, police
What does the Globalnet it Helpdesk mean for you?

Ultimately, our IT Helpdesk creates a smoother, more streamlined process for you.  With your own access to our IT Helpdesk management system, you can track any queries raised by your team and track our responses.  This ensures all workflows are transparent and keeps us accountable to you.

You can also track and view all invoices through the system, making billing quick, simple and easy.

Globalnet provides managed IT services to a wide range of businesses across several industries in London, Essex, Kent and Herts. Call today to discuss your IT requirements and find out how we can help your business.


Over the years Globalnet has always demonstrated an in-depth knowledge of our IT systems and have always been able to rapidly solve any problems when required. Compared with other IT suppliers we have used, Globalnet actively keeps us ahead of the curve with our IT systems to keep us up to date and have managed any requirements within our organisation to a high degree of professionalism.

Rob and his team have always been able to help and are very cost effective. From big projects to small IT problems Globalnet has continued to impress us.

Carl Eden, Crayford Tubes Ltd
IT Helpdesk, IT support,

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Globalnet aims to be an integral part of your success, providing the best business advice, superior IT support and technology to help you reach your goals.

0203 005 9650