Managed IT Services

Helpdesk, IT Helpdesk, IT support

Like all business owners, you depend on your IT infrastructure, but don’t have the time to deal with the disruption caused by a slow network, a hard drive failure or a virus attack. That’s where Globalnet’s Managed IT Services come in.

We provide ongoing, managed IT support for you and your business, taking care of every element of your IT infrastructure for one monthly payment.

Unlike some other IT support companies, we don’t wait for problems to arise before we fix them. Our proactive approach means we constantly monitor your system, identify potential issues and fix them – before they become problems.

However, if an issue does arise, our support team is on hand via telephone or email to help you, and 95% of issues are solved remotely and quickly, with minimum disruption to your business and your working day. Likewise, if you need an engineer onsite, we can be there when you need us.

The helpdesk management system we use is one of the most advanced support systems available in the world and grants us extreme flexibility in how we handle individual clients and systems. This allows us to build bespoke IT support contracts that suit your business’s specific requirements.

By outsourcing your IT management to us, you’re free to run your businesses – all for one simple monthly cost.

Our comprehensive services package includes:

Telephone and Remote Support

On hand support for queries as they arise

Industry-leading Helpdesk Management System

Helping track queries, workflows and keeping us accountable to you

Managed Antivirus and Malware Protection

Stopping harmful viruses and malware from slowing your business down

Managed Backup and Disaster Recovery

Helping keep your data safe in the worst case scenario

Onsite Consultancy

In-house support and training when a problem can’t be resolved remotely

Strategic Consultancy

Building your infrastructure to support your business into the future

Executive Reporting and CSAT Scoring

Generating transparent reports that track our progress over time

"Quite a problematic issue, but I am fully satisfied by the great work.
Thank you."

London-based Industrial Supplier
IT Helpdesk, IT support,

Telephone and Remote IT Helpdesk

Our telephone and remote IT Helpdesk provides our clients with unlimited telephone and remote support.

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IT management, Essex, London, southend

Helpdesk Management System

We use the industry-leading and Helpdesk management system to provide an efficient and accountable service to our clients.

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IT reoport, Essex, London, southend

Executive reporting

Our accountable reports show the work we've done. You can see exactly what's happening and what you're paying for.

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IT onsite consultant, Essex, London, southend

Onsite consultancy

Our IT consultants can visit your premises to fix the few issues or install hardware that cannot be completed remotely.

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In-house IT overflow and holiday cover

If your IT team is short staffed, needs assistance with a project or helpdesk escalation, we can provide cover to help.

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IT strategy consultant, Essex, London, southend

Strategic consultancy

We will listen to your goals, review your current IT and offer expert advice on the best solutions to improve and build your business.

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network, wifi

Network and WiFi solutions

We offer a range of network services tailored to your business and IT infrastructure requirements.

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