Support, Essex. London. Basildon, Brentwood, Romford, Tilbury Wickford, Rochford, security, Alexa,app

Telephone and Remote IT Helpdesk

We know how important it is to receive immediate support for any IT queries arising during the course of your work. Our telephone and remote IT service provides our clients with unlimited telephone and remote support, Monday-Friday between 8:30am and 6:30pm.

Based in the UK, our fantastic team of experienced IT Helpdesk consultants are able solve a wide range of hardware and software issues quickly and conveniently, getting you and your team back to work with minimum fuss.

We use a remote access tool, giving us the ability to work on the issue from our Helpdesk without the need for an expensive and time consuming on-site call out.

The IT Helpdesk management system we use is one of the most advanced support systems available in the world and grants us extreme flexibility in how we handle individual clients and systems. This allows us to build bespoke IT support contracts that suit your business’s specific requirements.

IT support, IT Helpdesk, IT Services, IT free quote
IT Helpdesk, support
How our IT Helpdesk works
  • One of your users experiences an IT problem
  • They alert our IT Helpdesk with a simple phone call or email
  • One of our highly skilled IT consultants will speak to the user to begin the troubleshooting process
  • The IT Helpdesk consultant will initiate remote access to the computer terminal and run diagnostics to identify the problem
  • The consultant will resolve the problem remotely, with minimal disruption to your business

In the case of a loss of Internet or firewall connectivity, our consultants will investigate the incident by phone, before deciding if an onsite visit is required but in 95% of cases, the IT Helpdesk resolves any incident remotely.

Globalnet provides managed IT services to a wide range of businesses across several industries in London, Essex, Kent and Herts. Call us today to find out how we can help your business and improve your IT.

IT checklist

Over 95% of issues are solved remotely by our Helpdesk team

IT checklist

Most issues are resolved quickly, leaving you to get on with your day

IT checklist

Our team is available during standard office hours

IT checklist

We can visit your premises if remote support can't solve the problem


The single biggest benefit of having Globalnet as our IT support is that any computer problem we have had, they have managed to get them sorted extremely quickly. With our previous IT suppliers in the past, we have had to wait for call outs and booking dates and times for online support, which is inconvenient and some of the solutions have been really poor.

I highly recommend Globalnet. I think that anyone that chooses them as their IT firm, will be extremely pleased with the service they provide. They have always answered everything for us quickly and efficiently - no problem is ever too big or small.

Paula Fletcher, Director, Fletcher’s Pallets
IT Helpdesk, IT support,

Telephone and Remote IT Helpdesk

Our telephone and remote IT Helpdesk provides our clients with unlimited telephone and remote support.

Read more
IT management, Essex, London, southend

IT Helpdesk Management System

We use the industry-leading and Helpdesk management system to provide an efficient and accountable service to our clients.

Read more
IT reoport, Essex, London, southend

Executive reporting

Our accountable reports show the work we've done. You can see exactly what's happening and what you're paying for.

Read more
Essex, London, southend

Onsite IT consultancy

Our consultants can visit your premises to fix the few issues or install hardware that cannot be completed remotely.

Read more
IT help, IT overflow

In-house IT overflow, sickness and holiday cover

If your IT team is short staffed, needs assistance with a project or helpdesk escalation, we can provide cover to help.

Read more
IT strategy consultant, Essex, London, southend

Strategic IT consultancy & vCTO

We will listen to your goals, review your current IT and offer expert advice on the best solutions to improve and build your business.

Read more
network, wifi

Internet, Network and WiFi solutions

We offer a range of network services tailored to your business and IT infrastructure requirements.

Read more


Globalnet aims to be an integral part of your success, providing the best business advice, superior IT support and technology to help you reach your goals.

0203 005 9650